Helping businesses solve issues through mediation, arbitration and other alternative problem-solving processes.
301.996.7838
  • Core Services

    • Energy Dispute Resolution
    • Commercial Mediation
    • Arbitration

    Additional Services

    • Dispute Review Boards
    • Facilitation, Team Building, and Group Problem Solving
    • Public Policy Negotiation
    • Partnering

Conflict Resolution, Mediation, Facilitation Training

Steve Shapiro and Resolution Matters provide organizational training – key to your organization becoming self sufficient and sustaining in resolving internal disputes – is an important commitment. What are the benefits of providing training for your organization in conflict management?

  • Increased capacity on the part of employees and management to understand some basic conflict management skills such as interest-based negotiation
  • Increased efficiency in chairing and leading meetings
  • Develop systems and approaches to work with customers and the public around issues over which they are upset with the organization
  • Prevent costly litigation and damages over employment disputes
  • Increase overall morale and communication effectiveness
  • Increase productivity and reduce costs

Steve Shapiro and Resolution Matters has designed and delivered training programs for corporations, profit and non-profit corporations, and state and federal agencies.